Policies

Returns & Refunds Policy

Policy Details

• All purchases are final and non-refundable
• We do not offer exchanges for any reason including size, color, or preference
• Please ensure you review product details, sizes, and specifications carefully before purchasing
• We are not responsible for orders placed with incorrect shipping information
• Damaged or defective items must be reported within 48 hours of delivery with photographic evidence

Damaged or Defective Items

In the rare case that your item arrives damaged or defective, you must:

• Contact us within 48 hours of delivery via our contact form
• Provide clear photographs of the damage or defect
• Provide your order number and description of the issue

We will review your case and determine if a replacement is warranted at our sole discretion.

Shipping Policy

Processing Time

Orders are typically processed and shipped within 2-5 business days. During peak seasons, processing may take longer.

Shipping Methods

We ship via standard courier services within South Africa. International shipping may be available for select items.

Tracking

Once your order ships, you will receive a tracking number via email. You can also track your order on our tracking page.

Shipping Responsibility

We are not responsible for delays caused by courier services, customs, or incorrect addresses provided at checkout. Please ensure your shipping information is correct before completing your purchase.

Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, make a purchase, or contact us. This may include your name, email address, postal address, phone number, and payment information.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your comments and questions
• Improve our website and customer service

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.